Say it out loud, to someone trained to listen.

Start with specialisation — someone who works with your concern regularly will get to the point faster. After that, language matters more than most people expect; being able to speak in the language you think in changes how much you can actually say. Beyond those two, go with whoever's profile sounds like someone you could talk to. If you'd rather not choose, tell us what's going on and we'll recommend one.

Tell us and we'll move you to someone else at no extra cost, and you don't need to explain why. Fit predicts how well therapy works more reliably than almost anything else, which is why changing is built into how this works rather than treated as a complaint. It's genuinely common for the first match not to be the right one.

Yes. Sessions are never recorded, your notes stay between you and your therapist, and nothing is shared with family, friends or employers.

There's one exception and your therapist will explain it in the first ten minutes: if there's a serious and immediate risk to your life or someone else's, they're professionally obliged to act. That's the standard everywhere, and it exists to protect you.

It depends on what you're bringing, and be careful of anyone who promises a number upfront. Focused concerns often take four to eight sessions; long-standing patterns take longer. Most people start weekly, then space sessions out as things settle. Your therapist will suggest an approach once they've heard your situation, and you decide from there.

No, and your therapist won't ask you to stop anything. Therapy and medication do different jobs and often work best together. Any change to medication is a conversation for the psychiatrist or doctor who prescribed it. If your therapist thinks a psychiatric assessment would help, they'll say so directly.

A phone or laptop, a reasonably steady internet connection, and somewhere you won't be overheard. Headphones help a lot. Sessions open from a private link in your browser, so there's no app to install and nothing to set up in advance.

You can reschedule free up to 12 hours before your slot. Inside 12 hours, the session is usually counted as taken, since your therapist has held that time for you. If something serious comes up, write to us — we'd rather sort it out than lose you over a scheduling clash.

For most common concerns — anxiety, depression, stress, relationship difficulties — research has generally found online therapy to work comparably well to in-person sessions, and it removes the travel, waiting rooms and scheduling problems that stop people attending at all. Some situations are better served face to face, and a good therapist will tell you if yours is one of them.